Md Rakibul
Hasan
IT Operations & Network Engineer
6+ years building resilient infrastructure across global telecom, fintech, and enterprise IT. From 24/7 NOC operations at a worldwide fintech platform to enterprise IT leadership — I run systems that don't fail and build products that scale.
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IT Operations Leader.
Infrastructure Builder.
Deep network expertise, cloud operations, and platform-level thinking — in one engineer.
I'm an IT Operations and Network Engineer with 6+ years of experience building resilient infrastructure across global telecom, fintech, and enterprise IT. Every environment I've worked in has demanded one thing: systems that hold up under pressure.
At Ding, I managed AWS and Azure cloud environments for a global remittance platform serving millions. At Gildan, I led IT Operations for a $3B manufacturer across multiple continents. I don't just maintain infrastructure—I architect it to scale.
Currently based in:
Tottori, Japan
Open to IT Ops & Network Engineering roles in Japan & globally
Years of Experience
Global Companies
CGPA
Bachelor of Science
Electronics & Communications Engineering
East West University
SaaS Products Built
Full-Spectrum
Infrastructure.
Cloud Platforms
Architecture & IaC
CI/CD & DevOps
SRE & Reliability
Monitoring & Observability
Networking & Security
Systems & Infrastructure
Scripting
ITSM & Process
Proficiency Levels: Expert in AWS, Kubernetes, and enterprise networking. Advanced in DevOps tooling (Jenkins, ArgoCD, Terraform). Solid foundation in systems administration and security frameworks.
6+ Years.
Global Operations.
Administrator (Asst. Manager) — ITOps, Global IT
Gildan
Global IT Operations leadership at a $3B apparel manufacturer
- →Led end-to-end Incident Management lifecycle — triage, escalation, resolution, and stakeholder communication — maintaining operational continuity across globally distributed IT infrastructure
- →Supervised critical production software applications and IT business processes, reducing mean time to resolution (MTTR) through structured runbook-driven responses
- →Collaborated with cross-functional business and IT teams to identify root causes of recurring incidents, implementing process improvements that enhanced overall system performance
- →Managed Data Center infrastructure (generators, UPS systems, network cabinets) ensuring high availability and proactive capacity planning
- →Validated and audited daily/weekly backup cycles, investigated errors, and coordinated offsite tape transfers to maintain data integrity and disaster recovery (DR) readiness
- →Authored and maintained SOPs, runbooks, and troubleshooting guides aligned with ITIL best practices and compliance standards
- →Performed proactive infrastructure monitoring using AS400, Nagios, Nagvis, IBM Oracle, and GoAnywhere — detecting and remediating performance issues before business impact
- →Administered Windows Server (Wintel), Linux, and Active Directory environments, ensuring system stability, security patching, and high availability
- →Coordinated vendor relationships for external tape transfer operations, ensuring proper follow-up and DR preparedness
Network Operations Engineer
Ding (www.ding.com)
Core NOC engineer for a global remittance and telecom top-up platform
- →Managed and supported network operations for a global production environment leveraging AWS and Azure cloud platforms, ensuring seamless connectivity and 24/7 availability across international operations
- →Configured and managed AWS networking services including VPC, Route 53, Direct Connect, and ELB to optimize cloud infrastructure and secure the network perimeter
- →Implemented Security Groups and VPN solutions to secure the network perimeter and enable secure remote access for operations teams
- →Implemented and monitored API traffic via WAF solutions (Cloudflare and Incapsula) and Next-Generation Firewall (Palo Alto), enforcing application security and threat mitigation at scale
- →Operated as a key member of the 24/7 NOC monitoring team, providing L2 support to internal engineering teams and global partners, maintaining SLA commitments across multiple time zones
- →Managed enterprise routing and switching infrastructure including TCP/IP, BGP, and OSPF across a global network footprint
- →Drove observability practices using Datadog, Kibana, and Looker — building dashboards and alerts for proactive performance monitoring and rapid incident detection
- →Led zero-downtime cloud deployments and system migration initiatives, coordinating release scope, dependencies, and risk management to ensure seamless service continuity
- →Managed SSL/TLS certificate lifecycle and DNS configuration for global domain infrastructure, ensuring uninterrupted service security
Operations Engineer
LM Ericsson Bangladesh Ltd
Telecom infrastructure operations and network modernization
- →Supported the Robi VoLTE live network project (Baseband Modernization & Automatic Share Carrier), contributing to multi-site telecom infrastructure upgrades
- →Configured and maintained VPN solutions enabling secure and efficient remote access for operations teams
- →Prepared KPI performance reports using Microsoft SQL Server to support data-driven network optimization decisions
- →Implemented and managed network protocols (TCP/IP, BGP, OSPF, VLAN) ensuring stable, high-performance telecommunications connectivity
- →Collected and processed network data sets (CDD, MO, Kget, LTE CM, CNA, RNC Dumps) for fault resolution, performance analysis, and capacity planning
- →Triaged and resolved application and infrastructure incidents, applying structured root cause analysis to reduce escalation frequency
Research Assistant
East West University
Academic research in NLP, Machine Learning, and Deep Learning
- →Supported academic research projects through data collection and analysis, contributing to NLP, Machine Learning, and Deep Learning research initiatives
- →Contributed to research that led to a published IEEE conference paper on Sentiment Analysis with NLP on Twitter Data
Undergraduate Teaching Assistant
East West University
Teaching support for Electronics and Communications Engineering curriculum
- →Prepared course and lab materials for Electronics and Communications Engineering curriculum
- →Assisted instructors in delivering content on NLP, Machine Learning, and Deep Learning
Academic Background
& Qualifications
Bachelor of Science in Electronics and Communications Engineering
East West University
Dhaka-1212, Bangladesh
Achievements
- •Merit Scholarship (Summer 2015 – Fall 2018)
- •Medal: Summa Cum Laude
- •Last 102 Credits: 4.00/4.00
Higher Secondary Certificate (HSC)
B A F Shaheen College
Dhaka, Bangladesh
Secondary School Certificate (SSC)
Adarsha School
Narayanganj, Bangladesh
Built.
Deployed. Owned.
AWS Cloud Migration — Ding
Configured Route 53 DNS architecture for domain infrastructure, integrating with Active Directory for centralized identity and access management. Supported deployment and configuration of AWS Managed Active Directory, enabling secure, scalable cloud-native authentication.
Tech Stack:
CI/CD Pipeline — Java App (Jenkins | SonarQube | Docker | Kubernetes | ArgoCD)
Designed an end-to-end automated CI/CD pipeline using Maven and Docker, eliminating manual build and deployment steps and accelerating delivery cycles.
Tech Stack:
Hotel PMS ERP Service Management
Cloud-native Property Management System for modern hospitality operations
Problem Statement
Legacy PMS software built for single-property, on-premise — not cloud-scalable, not multi-property. Small-to-mid hospitality operators lack affordable tools combining booking, CRM, and analytics in one platform.
Solution
Multi-property dashboard manage unlimited properties from a single control plane. Real-time room grid with live occupancy, housekeeping status, and maintenance flags via WebSocket. Integrated booking engine, B2B partner portal, and analytics.
Multi-Property Dashboard
Manage unlimited properties from single control plane
Real-time Room Grid
Live occupancy, housekeeping status, and maintenance flags via WebSocket
Integrated Booking Engine
Direct bookings with channel manager connectivity
B2B Partner Portal
Designated access for travel agents and corporate partners
Advanced Analytics
Revenue analytics, occupancy trends, and guest insights
Architecture
Microservices on AWS EKS, Cloud-Native PostgreSQL, Redis for real-time state, WebSocket for live updates
Tech Stack
Business Impact
From concept to deployment: product strategy, microservices architecture, AWS SaaS solving real hospitality industry gaps.
Research & Academic
Contributions.
An Advanced Decision Tree-Based Deep Neural Network in Nonlinear Data Classification
Md Rakibul Hasan, M. Arifuzzaman & A. K. Paul
Published in MDPI Technologies journal. Presents an advanced decision tree-based deep neural network approach for nonlinear data classification.
Sentiment Analysis with NLP on Twitter Data
Md Rakibul Hasan & M. Arifuzzaman
Published at IEEE IC4ME2 conference. Explores sentiment analysis techniques using Natural Language Processing on Twitter data.
Professional
Credentials.
Cloud Operations on AWS (formerly Systems Operations)
AWS Training & Certification
AWS official training and certification in cloud operations and systems administration
Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS)
AWS Training
AWS training course on containerization and Kubernetes orchestration using Amazon EKS
Google Cloud Fundamentals: Core Infrastructure
Google Cloud
Google Cloud foundational training on core infrastructure services
Professional Cloud Network Engineer
Google Cloud
Google Cloud professional certification in network engineering
Achievements &
Passions.
Co-curricular Achievements
Runner-up, Datathon at Technovation 2.0
NSU ACM SC
NSU ACM SC competition
1st Runner-up, History of Bangladesh
East West University
Intra-University competition
Feb 2018
2nd Runner-up, Mobile Apps Competition
Inter Telco
Inter Telco 2016 competition
2016
Multiple Hackathon Participant
Active participant in various hackathon competitions
Personal Interests
Travel
Passionate about exploring new places and cultures
Football
Sports enthusiast
Chess
Strategic thinking and problem-solving
Cricket
Team sports enthusiast
Beyond the terminal: I believe in a collaborative, curious, and globally minded approach to technology. Whether on the field, at the board, or in the code — it's all about strategy, teamwork, and continuous growth.
Latest Activity
Repositories
36
Followers
0
Status
Active Developer
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Let's Build
Something Great.
Open to IT Ops & Network Engineering roles in Japan & globally. Let's discuss how I can help scale your infrastructure.